Cloud communication

Call center solution


        Call center Changxin technology solutions rely on Telecom's overall resources, to provide turnkey one-stop service call center for customers, including advisory services, integrated services, training services, management services etc..
 

       1、In the system planning phase


       Changxin technology provides detailed consulting services for the enterprise, from the point of view of technology, user needs, call center construction elements, fully weigh all aspects of investment, business objectives, factors, combined with the investment advisory planning methods and resources to provide integrated planning for users according to their own. Including the positioning of the call center construction, the recent planning, long-term planning, customer demand analysis, system platform selection, site construction design, operation management design, process design.
 

       2、In the system construction phase:


      Changxin technology provides 800, 4008, 95/96 and the number of resources for the enterprise; voice, data circuit and Internet access line resources; mature IVR software, software and other software products at the call center and call center platform; integration of professional services, business integration services and project management services. Especially Changxin technology can provide software development services for customers, including agent software, knowledge base management software, GIS/GPS middleware, portable mail list software, outbound application software, recording software, traffic evaluation software and IVR (Interactive Voice Response) software.
 

       3、In the system delivery phase:


      Changxin technology provides standardized training services for enterprises, including call center, seat representative training, operation management training, senior management training, telemarketing training and so on.

 

        4、After service stage:


      Changxin technology to provide a stable service and rapid response to customer service for the enterprise, including the timely on-site operation 7*24 hours of remote technical support service, customer requirements and maintenance services, to ensure the safe and efficient customer call center system. At the same time, can according to user requirements, to provide call center service switching and disaster drills.


 

Virtual call center



1、Business presentation

       Virtual call center business is a Changxin technology relying on Changxin technology platform and call center software and cyber source queuing access resources, an innovation for enterprises to provide the call center platform resources hosting service, enterprises do not need to invest any call center system of hardware and software, only apply to operators for virtual call center resources. The enterprise can quickly set up their own call center. That is to say, the enterprise implements the call center service by renting on behalf of the building.
 
2、Function description

(1)、
Automatic voice service: Changxin technology virtual call center provides multi-level voice, menu navigation and voice key recognition function, which can be customized for enterprises, welcome words, promotion information, company introduction and so on. It also provides ASR voice recognition, Chinese and English TTS and other personalized functions.

(2)、The seating service: Changxin technology virtual call center with manual telephone service, business users through the agent software can realize the screen pops up, pick up and hang up, transfer, monitoring and other functions, help the enterprise staff to complete customer consultation, complaints handling, advice and other services.

(3)、Desk recording function: long message technology virtual call center provides the service of recording service during the course of seating service for enterprises. It can provide support for enterprises to resolve service disputes and to monitor and control service quality.

(4)、Seat call function: Changxin technology virtual call center for enterprise users to provide agents call function on customer visits, telephone marketing, new product promotion and other sectors, enterprises need comprehensive support.

(5)、Report and statistics function: Changxin science and technology virtual call center carries on the statistics to the enterprise user's each kind of service situation and the operation condition, may produce each kind of report form template according to the enterprise's demand, provides the basis for the enterprise decision-making.

(6)、Personalized expansion function: Changxin technology virtual call center can realize enterprise customer management system and knowledge base development or integration according to enterprise requirements.


3、Product advantage

(1)、Low cost: the enterprise does not need to purchase the call center hardware and software system. As long as the application of Changxin technology, the existing long message technology virtual call center resources can build their own call centers, so that you save money and effort.

(2)、Set up flexible: enterprises can according to their own development, flexible and fast increase in the number of seats and automatic speech resources, agents can spread throughout the country, need to meet the customer service and business development.

(3)、Rapid opening: according to the requirements of the enterprise, the call center system can be quickly established to solve the long period of construction of the traditional call center.

(4)、System stability: carrier level operational support, enterprises need not consider the call center system maintenance and massive expansion work, Changxin technology will provide all the year round technical maintenance work.

(5)、Powerful: Changxin technology virtual call center provides voice navigation and agent services, monitoring and recording system of statements and other functions, and can be combined with the development of enterprises need to provide customer management system, user knowledge base functions and integration.


 

Server hosting


1、Summary
  Changxin Technology hosting is to provide the necessary resources for the customer, from the hosting space to access services, from monitoring to management, from real-time technical support, security to the value-added function of professional support, provide the effect of the most economical and efficient for customers. Users can use the server (or selected servers) hosted in data center room, directly connected with the Internet, through the data center high-speed access to remote users, which can quickly access the server, and the server uses the enterprise internal line lower rate is to meet some of the data transmission. In this way, not only greatly reduce the cost of enterprise operation and maintenance, but also provide a solid network support for enterprise rights to develop their own business.

2、Purpose
  Changxin technology Internet data center space and room facilities have large-scale, high-speed and reliable internal and external network environment, characteristics of systematic monitoring and management support means, as provided by the host to the IDC client application outsourcing service on different levels.

3、Scope of application
  Government, enterprise, application service provider, content service provider, system integrator, ISP and so on.


 

 

Cloud hosting services


Changxin Technology of cloud hosting service is a Changxin technology sharing ability or private cloud data center infrastructure and professional services based on customer to provide on-demand using IT based resources (computing, storage and network) IT service. Changxin Technology cloud data center through virtualization, automation and other key technology of cloud computing to realize the dynamic allocation of resources, customers can quickly and easily through the self service portal for online ordering, dynamic expansion, resource monitoring and management, fully meet customer demand, rapid deployment, safe and reliable, professional service resources and service demand.

1、Service type:
(1)、Cloud host - based version(IDC)
Customers facing IDC business needs provide IDC hosting services such as hosting, computer rental, Internet access and other value-added services such as security services and content distribution, speeding up CDN services and so on.

(2)、Cloud hosting - Standard Edition
For financial enterprises, foreign-funded enterprises, Internet application providers, software developers and website needs of customers, customers of small and medium-sized enterprises, and temporary needs a large amount of computing resources, flexible resource deployment, customer demand, to provide cloud computing ability of leased host Intelligent Cloud network service, self-service and resource monitoring and management support services such as IT.

(3)、Cloud hosting - Custom Edition
For private or hybrid cloud customized to the needs of customers, to provide customers with customized projects of cloud services, including rent, cloud computing cloud integration and cloud disaster recovery services.
 
2、Changxin Technology cloud host - Standard Version of the main service functions

(1)、Cloud host computing
Dynamically allocating computing resources (such as CPU units, memory, storage, etc.), providing clients with preset operating system software (Windows, Linux)

(2)、Intelligent Cloud Web Services
Provide virtual load balancing, virtual firewall, network equipment resource leasing, provide internal and external network partition isolation settings, provide Internet access services, and provide data center wide area networking services

(3)、Self service and resource monitoring management function
Changxin technology to provide customers with WEB self service portal page provides cloud hosting online ordering, alteration, cancellation and other resources based on resources; elastic expansion (dynamic change); provide resource management and operation management function; to provide cloud hosting and cloud network service reports to customers, customers can get IT online support services provide data; transfer service; provide data and system software pre service; provide preset software support services; provide file backup and recovery service

3、Service characteristics:

(1)、Rapid deployment
Provide Windows and Linux operating systems and application standards mirror, demand, whether one or hundreds of units, can achieve timely opening and deployment.
(2)、On demand service
Changxin Technology cloud host configuration and application scale can be flexibly configured and adjusted according to the needs of customers, customers can instantly obtain resources according to requirements, and can select on-demand billing methods.

(3)、Elastic expansion
Changxin Technology cloud host configuration and application scale can be flexibly configured and adjusted according to the needs of customers, customers can instantly obtain resources according to requirements, and can select on-demand billing methods.

(4)、Self-service management
Through browser based self service interface, customers can remotely install application software, autonomous monitoring, operation and use of cloud resources, save worry and effort.

(5)、Safe and reliable
High quality security cloud cloud data center data center security and reliability, the virtual machine is independent of each other, do not affect each other; the security isolation between different clients; 7× 24 professional service team and the ISO27001 security management system to provide high grade service guarantee.

 

Call center solution


        Call center Changxin technology solutions rely on Telecom's overall resources, to provide turnkey one-stop service call center for customers, including advisory services, integrated services, training services, management services etc..
 

       1、In the system planning phase


       Changxin technology provides detailed consulting services for the enterprise, from the point of view of technology, user needs, call center construction elements, fully weigh all aspects of investment, business objectives, factors, combined with the investment advisory planning methods and resources to provide integrated planning for users according to their own. Including the positioning of the call center construction, the recent planning, long-term planning, customer demand analysis, system platform selection, site construction design, operation management design, process design.
 

       2、In the system construction phase:


      Changxin technology provides 800, 4008, 95/96 and the number of resources for the enterprise; voice, data circuit and Internet access line resources; mature IVR software, software and other software products at the call center and call center platform; integration of professional services, business integration services and project management services. Especially Changxin technology can provide software development services for customers, including agent software, knowledge base management software, GIS/GPS middleware, portable mail list software, outbound application software, recording software, traffic evaluation software and IVR (Interactive Voice Response) software.
 

       3、In the system delivery phase:


      Changxin technology provides standardized training services for enterprises, including call center, seat representative training, operation management training, senior management training, telemarketing training and so on.

 

        4、After service stage:


      Changxin technology to provide a stable service and rapid response to customer service for the enterprise, including the timely on-site operation 7*24 hours of remote technical support service, customer requirements and maintenance services, to ensure the safe and efficient customer call center system. At the same time, can according to user requirements, to provide call center service switching and disaster drills.


 

Virtual call center



1、Business presentation

       Virtual call center business is a Changxin technology relying on Changxin technology platform and call center software and cyber source queuing access resources, an innovation for enterprises to provide the call center platform resources hosting service, enterprises do not need to invest any call center system of hardware and software, only apply to operators for virtual call center resources. The enterprise can quickly set up their own call center. That is to say, the enterprise implements the call center service by renting on behalf of the building.
 
2、Function description

(1)、
Automatic voice service: Changxin technology virtual call center provides multi-level voice, menu navigation and voice key recognition function, which can be customized for enterprises, welcome words, promotion information, company introduction and so on. It also provides ASR voice recognition, Chinese and English TTS and other personalized functions.

(2)、The seating service: Changxin technology virtual call center with manual telephone service, business users through the agent software can realize the screen pops up, pick up and hang up, transfer, monitoring and other functions, help the enterprise staff to complete customer consultation, complaints handling, advice and other services.

(3)、Desk recording function: long message technology virtual call center provides the service of recording service during the course of seating service for enterprises. It can provide support for enterprises to resolve service disputes and to monitor and control service quality.

(4)、Seat call function: Changxin technology virtual call center for enterprise users to provide agents call function on customer visits, telephone marketing, new product promotion and other sectors, enterprises need comprehensive support.

(5)、Report and statistics function: Changxin science and technology virtual call center carries on the statistics to the enterprise user's each kind of service situation and the operation condition, may produce each kind of report form template according to the enterprise's demand, provides the basis for the enterprise decision-making.

(6)、Personalized expansion function: Changxin technology virtual call center can realize enterprise customer management system and knowledge base development or integration according to enterprise requirements.


3、Product advantage

(1)、Low cost: the enterprise does not need to purchase the call center hardware and software system. As long as the application of Changxin technology, the existing long message technology virtual call center resources can build their own call centers, so that you save money and effort.

(2)、Set up flexible: enterprises can according to their own development, flexible and fast increase in the number of seats and automatic speech resources, agents can spread throughout the country, need to meet the customer service and business development.

(3)、Rapid opening: according to the requirements of the enterprise, the call center system can be quickly established to solve the long period of construction of the traditional call center.

(4)、System stability: carrier level operational support, enterprises need not consider the call center system maintenance and massive expansion work, Changxin technology will provide all the year round technical maintenance work.

(5)、Powerful: Changxin technology virtual call center provides voice navigation and agent services, monitoring and recording system of statements and other functions, and can be combined with the development of enterprises need to provide customer management system, user knowledge base functions and integration.


 

Server hosting


1、Summary
  Changxin Technology hosting is to provide the necessary resources for the customer, from the hosting space to access services, from monitoring to management, from real-time technical support, security to the value-added function of professional support, provide the effect of the most economical and efficient for customers. Users can use the server (or selected servers) hosted in data center room, directly connected with the Internet, through the data center high-speed access to remote users, which can quickly access the server, and the server uses the enterprise internal line lower rate is to meet some of the data transmission. In this way, not only greatly reduce the cost of enterprise operation and maintenance, but also provide a solid network support for enterprise rights to develop their own business.

2、Purpose
  Changxin technology Internet data center space and room facilities have large-scale, high-speed and reliable internal and external network environment, characteristics of systematic monitoring and management support means, as provided by the host to the IDC client application outsourcing service on different levels.

3、Scope of application
  Government, enterprise, application service provider, content service provider, system integrator, ISP and so on.


 

 

Cloud hosting services


Changxin Technology of cloud hosting service is a Changxin technology sharing ability or private cloud data center infrastructure and professional services based on customer to provide on-demand using IT based resources (computing, storage and network) IT service. Changxin Technology cloud data center through virtualization, automation and other key technology of cloud computing to realize the dynamic allocation of resources, customers can quickly and easily through the self service portal for online ordering, dynamic expansion, resource monitoring and management, fully meet customer demand, rapid deployment, safe and reliable, professional service resources and service demand.

1、Service type:
(1)、Cloud host - based version(IDC)
Customers facing IDC business needs provide IDC hosting services such as hosting, computer rental, Internet access and other value-added services such as security services and content distribution, speeding up CDN services and so on.

(2)、Cloud hosting - Standard Edition
For financial enterprises, foreign-funded enterprises, Internet application providers, software developers and website needs of customers, customers of small and medium-sized enterprises, and temporary needs a large amount of computing resources, flexible resource deployment, customer demand, to provide cloud computing ability of leased host Intelligent Cloud network service, self-service and resource monitoring and management support services such as IT.

(3)、Cloud hosting - Custom Edition
For private or hybrid cloud customized to the needs of customers, to provide customers with customized projects of cloud services, including rent, cloud computing cloud integration and cloud disaster recovery services.
 
2、Changxin Technology cloud host - Standard Version of the main service functions

(1)、Cloud host computing
Dynamically allocating computing resources (such as CPU units, memory, storage, etc.), providing clients with preset operating system software (Windows, Linux)

(2)、Intelligent Cloud Web Services
Provide virtual load balancing, virtual firewall, network equipment resource leasing, provide internal and external network partition isolation settings, provide Internet access services, and provide data center wide area networking services

(3)、Self service and resource monitoring management function
Changxin technology to provide customers with WEB self service portal page provides cloud hosting online ordering, alteration, cancellation and other resources based on resources; elastic expansion (dynamic change); provide resource management and operation management function; to provide cloud hosting and cloud network service reports to customers, customers can get IT online support services provide data; transfer service; provide data and system software pre service; provide preset software support services; provide file backup and recovery service

3、Service characteristics:

(1)、Rapid deployment
Provide Windows and Linux operating systems and application standards mirror, demand, whether one or hundreds of units, can achieve timely opening and deployment.
(2)、On demand service
Changxin Technology cloud host configuration and application scale can be flexibly configured and adjusted according to the needs of customers, customers can instantly obtain resources according to requirements, and can select on-demand billing methods.

(3)、Elastic expansion
Changxin Technology cloud host configuration and application scale can be flexibly configured and adjusted according to the needs of customers, customers can instantly obtain resources according to requirements, and can select on-demand billing methods.

(4)、Self-service management
Through browser based self service interface, customers can remotely install application software, autonomous monitoring, operation and use of cloud resources, save worry and effort.

(5)、Safe and reliable
High quality security cloud cloud data center data center security and reliability, the virtual machine is independent of each other, do not affect each other; the security isolation between different clients; 7× 24 professional service team and the ISO27001 security management system to provide high grade service guarantee.

 

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